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Electracare Insurance

Electracare is the comprehensive insurance package designed for Electrical Goods Retailers, Installers, Repairers and Distributors and is exclusive to Coleman Insurance Brokers.

The Scheme was established in 1992 and is entirely administered by Coleman. We are the appointed insurance brokers to The Radio, Electrical & Television Retailers Association (RETRA) Ltd.

The key to its success is the flexibility of the cover and the service provided by our specialist, dedicated and knowledgeable Electracare team. We understand your industry and can give advice on your specific business insurance requirements.

Our Services

The product provides all the insurance covers today’s retailers, installers and repairers are likely to require, including the Liability insurances for work away from their premises in or on customers’ premises. Depending on the nature of individual businesses, additional or optional covers can be added or a separate insurance arranged.

Unlike ‘off the shelf’ shop package policies, Electracare is specifically designed for this ever changing industry and can be tailored to your needs.

RETRA members enjoy a discounted premium and other additional benefits, including the RETRA Risk Assist facility.

RETRA Risk Assist is an on-line tool for managing your risks, health and safety matters, human resources and driving at work risks. There are also eLearning modules to help with your staff training.

This is a valuable asset, worth £500/£700 p.a

Risk Management & Claims

To complement this we can offer a personal risk management service to help you minimise risk, reduce loss and keep insurance premiums down.

When a loss does occur, our in-house claims management service is on hand to manage the claim process on our clients’ behalf to ensure that they can continue to focus upon their business in the knowledge that the claim is in very safe hands.

Whilst Electracare is the core product, the Scheme can be developed for a whole range of associated businesses and industries.

Contact our knowledgeable and experienced team for advice on the right insurance solution for you.

Copyright © The Coleman Group 2016

Coleman, Coleman Insurance Brokers, Coleman Marine Insurance and SMG Insurance Solutions are trading styles of E Coleman & Co Ltd which is authorised and regulated by the Financial Conduct Authority. You can find us on the FCA Register under register number 306919 which includes holding Permission as a Credit Broker. E Coleman & Co Ltd does not charge any fees to customers in relation to Credit Broking activities.

Should you have cause to complain, and you are not satisfied with our response to your complaint, you may be able to refer it to the Financial Ombudsman Service, which can be contacted as follows: The Financial Ombudsman Service Exchange Tower, London, E14 9SR |  Tel: 0800 023 4567 or 0300 123 9 123 |  www.financial-ombudsman.org.uk
Consumers wishing to complain about a policy sold by email, can register the complaint using the Online Dispute Resolution platform (ODR) at http://ec.europa.eu/consumers/odr/